Refund Policy – Last updated: May 5, 2025

1. Custom Orders

All custom-made items (custom colors, engravings, specific dimensions, logos, etc.) are final and non-refundable.
According to the law, no return or exchange will be accepted for personalized products, except in the case of a proven manufacturing defect.

2. Standard Products

For non-customized standard products, you have 7 days after receiving your order to report any issue or request a return.
Items must be returned unused, in new condition, and in their original packaging.
Once reviewed, a refund or store credit may be offered.

3. Defects or Errors

If you notice a defect or an error on our part (e.g. damaged item during shipping, incorrect engraving), please contact us within 5 days of receiving your order, including photos of the issue.
We will provide a replacement or refund depending on the situation.

4. Return Process

To request a return or refund:

• Contact us by email at tcg3dprint@gmail.com

• Include your order number and describe your request

• Attach clear photos of the issue, if possible

• After review, we will provide instructions for the next steps

5. Return Shipping Costs

Unless the error is ours, return shipping costs are the responsibility of the customer.
In the event of a confirmed defect or error caused by TCG3DPrint, we will cover the return shipping costs or offer an alternative solution.

6. Exclusions

Refunds will not be issued in the following cases:

• Customer ordering errors

• Improper product use

• Normal wear or damage caused by misuse

• Customized or made-to-order items
  
  We strive to ensure customer satisfaction with every order. If you have any concerns regarding our refund process or need clarification before placing an order, please don’t hesitate to reach out. Clear communication helps us provide better service and resolve any issues quickly and efficiently.